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FAQ

Product Care

How do I clean my Dorai products?

What if my products get dirty or stained?

How do I assemble my Dorai Dish Rack?

What makes Diatomaceous Earth antimicrobial?

What if my Bath Stone/Mat broke?

What's the difference between the Dorai Bath Stone & the Dorai Bath Stone with Comfort Cover?

What is the foam cushion or pad that came with my mat for?

How do I best care for my Dorai Bath Stone and prevent breaking?

Orders & Shipping

I haven’t received my order or package?

What if my products arrive damaged?

Which countries do you ship to? What is your International Shipping Policy?

General & Other Questions

What if I want to return my product or am not satisfied with my product?

How do you pronounce Dorai?

What is Diatomaceous earth?