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Shipping Policy

Dorai Shipping Policy

You need your Dorai and we want to get it to you! Our goal is to offer you the best shipping options, no matter where you live. Every month, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

 

Where do you ship to?

We ship with in the continental US at this time and hope to expand in the future.

 

How much does shipping cost?

US Orders ship free with standard shipping.

 

How long does shipping take?

The time frame for order delivery is divided into two parts:

  1. Processing Time: Orders are typically processed within 2-3 days not including the weekend. This can be delayed during the holiday season.
  1. Shipping Time: Orders ship from Dorai (located in Utah) with the most efficient carrier for your destination. Once US orders are processed and leave the warehouse, items usually take between 2 and 7 days to arrive at their destination but can take longer from time to time. 

 

I live outside the US, will I be charged additional import fees or customs taxes?

It’s very possible. Every country has different regulations on how they handle imported goods. We recommend you visit this Duty Calculator to get an estimate of what you may be charged when your package arrives. We do not pre-pay or cover any import fees.

 

Can I track my order?

Track away! You’ll get an email from Dorai Home once your order has shipped with a link to track.  

 

How about returns and refund?

Don’t sweat it. We’ve got a whole page to walk you through that process, check it out here.  

 

Have questions? Don't hesitate to Contact Us.