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Shipping Policy

Dorai Shipping Policy

You need your Dorai and we want to get it to you! Our goal is to offer you the best shipping options, no matter where you live. Every month, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

 

Where do you ship to?

We ship to almost every country in the world, however fees will vary by country.

 

How much does shipping cost?

US Orders ship free with standard shipping. Expedited shipping is available for an additional fee and shown during checkout.

International Orders are calculated by weight and destination at the time of the order. We hope to offer free International Shipping soon, but due to our small size and low order volume it’s not feasible at this time. We’re confident you’ll love Dorai and be satisfied when it arrives!  

 

How long does shipping take?

The time frame for order delivery is divided into two parts:

  1. Processing Time: Orders are typically processed within 48hrs not including the weekend. This can be delayed during the holiday season.
  1. Shipping Time: Orders ship from Dorai (located in Utah) with the most efficient carrier for your destination. Once US orders are processed and leave the warehouse, items usually take between 2 and 7 days to arrive at their destination but can take longer from time to time. International orders typically take between 2 - 5 weeks to arrive (customs time varies by country). We may reach out to confirm international shipping information if we have any concerns.  

 

I live outside the US, will I be charged additional import fees or customs taxes?

It’s very possible. Every country has different regulations on how they handle imported goods. We recommend you visit this Duty Calculator to get an estimate of what you may be charged when your package arrives. We do not pre-pay or cover any import fees.

 

Can I track my order?

Track away! You’ll get an email from Dorai Home once your order has shipped with a link to track.  

 

How about returns and refund?

Don’t sweat it. We’ve got a whole page to walk you through that process, check it out here.  

 

Have questions? Don't hesitate to Contact Us.