Privacy Policy

This privacy notice discloses the privacy practices for doraihome.com . This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. For order placement, we only collect the information necessary to fulfill such orders and confirm your identity for payment purposes, which may include personal contact details such as name, title, addresses, telephone numbers, and personal email addresses; date of birth; gender; credit card account details or other payment information; and any other personal details described elsewhere in this Privacy Policy. We will not sell or rent this information to anyone except as may be described herein. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as disclosed herein or otherwise as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy.

Text Marketing and notifications: By subscribing to text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe, or HELP for help. Msg & Data rates may apply. For more info, review our Privacy Policy and Terms of Use, which are incorporated herein by reference.

Your Access to and Control Over Information: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via info@doraihome.com.

Orders: We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies: We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Except as noted herein, usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing: Except as otherwise noted within this Privacy Policy, we do not share aggregated demographic information with our partners and advertisers. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. In addition to the aforementioned services, we use a third party service that identifies and delivers contact records for visitors to our website using a code snippet for our own marketing purposes.

Third Party Pixels and Cookies: When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests: From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about-online-advertising/faq/?tab=2.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info.

Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CALIFORNIA PRIVACY RIGHTS
We process your personal information in accordance with the California Consumer Privacy Act (“CCPA”). The CCPA became effective on January 1, 2020, and creates a variety of privacy rights for California consumers. On November 3, 2020, Californians passed a ballot initiative to enact the California Privacy Rights Act of 2020 (“CPRA”). The CPRA amended and expanded California's first-of-its-kind consumer privacy law, the California Consumer Privacy Act of 2018. The CPRA's amendments took effect on January 1, 2023, and enforcement for its new requirements applies to conduct occurring after July 1, 2023. While we are using this CCPA and CPRA section of our Privacy Policy to make disclosures required by the CCPA and CPRA, we share this information with, and provide the same privacy rights to, all of our United States customers.

Personal Information We Collect
You have the right to know what kinds of personal information we collect and our business purposes for that collection. We make this information available to you in the “Information Collection, Use, and Sharing” section of the Privacy Policy. You also have the right to know how personal information is obtained, how it is used, and our business purposes for that use. We make this information available to you in the “Information Collection, Use, and Sharing” section of the Privacy Policy. You have the right to know if we share your personal information with any third parties, including for cross-context behavioral advertising. We may share personal information in order to have our service providers perform services by written contract. In addition, we may share personal information with third parties for other notified purposes, as permitted by the CCPA and CPRA. For example, we share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. For more information on how we share your personal information, refer to the “Sharing” section of the Privacy Policy. You have the right to know whether your personal information is being sold. Your personal information is sold when it is shared with a third party for monetary or other valuable consideration for a purpose that is not a “business purpose” as set forth in the CCPA and CPRA. We do not sell your personal information. We also do not share your information for cross-context behavioral advertising.

Rights to Personal Information
You have the right to request that we disclose certain information to you about our collection and use of your personal information occurring on or after January 1, 2022. Once we receive and confirm your verifiable consumer request, we will disclose to you: The categories of personal information we collected about you; The categories of sources for the personal information we collected about you; Our business or commercial purpose for collecting that personal information; The categories of third parties with whom we share that personal information; and The specific pieces of personal information we collected about you. You have the following rights: to request that we delete any of your personal information that we collected from you and retained; to ask us to correct inaccurate personal information about you; to direct us to limit our use of sensitive personal information to specifically permitted purposes, if applicable; and to direct us to stop sharing your personal information for cross-context behavioral advertising, if applicable. Once we receive and confirm your verifiable consumer request (discussed more below), we will delete your personal information from our records, unless we need the personal information to: Provide a good or service requested by you; Provide a good or service reasonably anticipated within the context of our ongoing business relationship with you; Detect security incidents or malicious or illegal activity; Debug or repair existing intended functionality; Exercise, or allow you to exercise, free speech or another legal right; Enable internal uses that are reasonably aligned with your expectations based on your business relationship with us; Engage in certain scientific research; Comply with a legal obligation; or Use the personal information internally in a lawful manner compatible with the context in which you provided the personal information to us.

Requests to Exercise Your Rights
You may request to exercise the foregoing rights by submitting a request to us by calling, writing or emailing us at: Dorai Home, 1171 W 2400 S, West Valley City, UT 84119 info@doraihome.com.

Once a request is received, your identity will need to be verified. To accomplish this please provide the email address and phone number you have previously used when interacting with us. This information will be used to verify your identity and process your request. We will confirm request received by email to the account provided. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. We will endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), then we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover collection and use of your personal information occurring on or after January 1, 2022. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily useable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination and Financial Incentives
We will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA and CCPA, we will not: Deny you goods or services.; Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; Provide you a different level or quality of goods or services; or Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. The CCPA permits businesses to provide differing levels or quality or different prices where the business can demonstrate that the difference is reasonably related to the value to the business of the consumer’s personal information. The CCPA allows businesses to offer consumers financial incentives for sharing personal information. The CPRA further clarifies that the law does not prohibit a business from offering loyalty, rewards, premium features, discounts, or club card programs For example, a business can offer a rewards program or provide a premium service to consumers as compensation for their personal information. Where we offer such programs, your participation is optional, your participation is subject to any applicable terms, and you may withdraw at any time.

California Online Privacy Protection Act Notice
Some web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal is not yet uniform. For this reason, our website does not currently interpret, respond to or alter their practices when they receive Do Not Track signals. Please note that third parties may collect personal information about your online activities over time and across different websites when you visit our website or other online websites and services. To find out more about "Do Not Track," you may wish to visit https://allaboutdnt.com/.

CHILDREN’S PRIVACY

Our services are not directed to or intended for use by minors (as used herein, this term refers to children under the age of 18). Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use our services and subsequently will delete that information. If you become aware of a minor accessing our website, please immediately contact us at info@doraihome.com.

EUROPEAN UNION PRIVACY RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through this website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

This Privacy Policy describes the categories of personal data that we collect, how we use your personal data, how we secure your personal data, when we may disclose your personal data to third parties, and when we may transfer your personal data outside of your home jurisdiction. This Privacy Policy also describes your rights regarding the personal data that we hold about you, including how you can access, correct, and request erasure of your personal data.

We will only process your personal data in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal data that we collect about you is adequate, relevant, not excessive, and processed for limited purposes.

Collection of Personal Data

For the purposes of this Privacy Policy, personal data means any information about an identifiable individual. Personal data excludes anonymous or de-identified data that is not associated with a particular individual. To carry out our activities and obligations pertaining to your orders, we may collect, store, and process the following categories of personal data, which we require to do business with you:

Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
Date of birth.
Credit card account details or other payment information.
Other personal details included in the sections described above.

The personal data listed in this Privacy Policy is generally mandatory in order for us to fulfill orders and other obligations we have to you. Failure to provide or allow us to process mandatory personal data may affect our ability to accomplish the purposes stated in this Privacy Policy.

We will collect the personal data that we process directly from you. In limited circumstances third parties may provide your personal data to us, such as payment processors.

Use of Personal Data

We only process your personal data where applicable law permits or requires it, including where the processing is necessary for the performance of our obligations to you, where the processing is necessary to comply with a legal obligation that applies to us as an e-commerce business, for our legitimate interests or the legitimate interests of third parties, to protect your vital interests, or with your consent if applicable law requires consent. We may process your personal data for the following legitimate business purposes and for the purposes of fulfilling your orders and any other applicable aspects of your relationship with us:

Fulfilling your orders and any other aspects of your relationship with us.
Business management and planning.
Processing returns.
Accounting and auditing.
Conducting internal process reviews requirements.
Complying with applicable law.
Internal education, training, and development requirements.
Communicating with you regarding your account or orders.
Marketing and advertising, as further discussed within this Privacy Policy.

We will only process your personal data for the purposes we collected it for or for compatible purposes. If we need to process your personal data for an incompatible purpose, we will provide notice to you and, if required by law, seek your consent. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

We may also process your personal data for our own legitimate interests, including for the following purposes:

To prevent fraud.
To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution.
To support internal administration with our affiliated entities.
To conduct data analytics analyses to review and better understand customer experiences.

You will not be subject to decisions based on automated data processing without your prior consent.

Collection and Use of Special Categories of Personal Data

The following special categories of personal data are considered sensitive under the laws of the European Union and may receive special protection:

Racial or ethnic origin.
Political opinions.
Religious or philosophical beliefs.
Trade union membership.
Genetic data.
Biometric data.
Data concerning health.
Data concerning sex life or sexual orientation.
Data relating to criminal convictions and offences may also receive special protection under the laws of your jurisdiction.

We do not collect or process any of the above listed special categories of personal data. If we develop a legitimate need to process special categories of personal data in the future, we will only do so only after providing you with notice and, if required by law, obtaining your prior, express consent.

Data Sharing

We will disclose your personal data to third parties where required by law or to our outside shipping company to ship orders, and our credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. These third-party service providers may be located outside of your home jurisdiction.

Where possible, we require all our third-party service providers, by written contract, to implement appropriate security measures to protect your personal data consistent with our policies and any data security obligations applicable to us. We do not knowingly permit our third-party service providers who process your personal data on our behalf to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.

When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

We may also disclose your personal data for the following additional purposes where permitted or required by applicable law:

To affiliates and internal parties (including outside of your home jurisdiction) for the purposes set out in this Privacy Policy and as necessary to perform our fulfillment of orders and other services to you.
As part of our regular reporting activities consistent with our internal processes.
To comply with legal obligations or valid legal processes such as search warrants, subpoenas, or court orders. When we disclose your personal data to comply with a legal obligation or legal process, we will take reasonable steps to ensure that we only disclose the minimum personal data necessary for the specific purpose and circumstances.
To protect our rights and property.
During emergency situations or where necessary to protect the safety of persons.
Where the personal data is publicly available.
If a business transfer or change in ownership occurs and the disclosure is necessary to complete the transaction. In these circumstances, we will limit data sharing to what is absolutely necessary, and we will anonymize the data where possible.
For additional purposes with your consent where such consent is required by law.

Cross-Border Data Transfers

Where permitted by applicable law, we may transfer the personal data we collect about you to the United States and other jurisdictions that may not be deemed to provide the same level of data protection as your home country, as necessary for the purposes set out in this Privacy Policy. If you are located in the European Union, we have implemented the safeguards and security measures details herein to secure the transfer of your personal data to the United States and other jurisdictions.

Data Security

We have implemented appropriate physical, technical, and organizational security measures designed to secure your personal data against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access. Where possible, we pseudonymize and/or encrypt personal data.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal data, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes we process your personal data for, and whether we can achieve those purposes through other means. We specify the retention periods for your personal data in our data retention policy detailed below.

Under some circumstances we may anonymize your personal data so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. We will retain and securely destroy your personal data in accordance with our document retention policy and applicable laws and regulations.

Rights of Access, Correction, Erasure, and Objection

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes at any time you maintain an account or other information with us. By law, you may have the right to request access to, correct, and erase the personal data that we hold about you, or object to the processing of your personal data under certain circumstances. You may also have the right to request that we transfer your personal data to another party. If you want to review, verify, correct, or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us by e-mail at info@doraihome.com or by mail using the following details: Dorai Home, 1171 W 2400 S, West Valley City, UT 84119. Any such communication must be in writing.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Right to Withdraw Consent

Where you have provided your consent to the collection, processing, or transfer of your personal data, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us by e-mail at info@doraihome.com or by mail using the following details: Dorai Home, 1171 W 2400 S, West Valley City, UT 84119.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any updates. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

If you have any questions about our processing of your personal data or would like to make an access or other request, please contact us by e-mail at info@doraihome.com or by mail using the following details: Dorai Home, 1171 W 2400 S, West Valley City, UT 84119. If you are unsatisfied with our response to any issues that you raise, you may have the right to make a complaint with the data protection authority in your jurisdiction.

DATA RETENTION

When you place an order through this website, we will maintain your order information for our records and your convenience related to future inquires or orders, unless and until you ask us to delete this information.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@doraihome.com or by mail using the details provided below: Dorai Home, 1171 W 2400 S, West Valley City, UT 84119