Warranty
Dorai Warranty
At Dorai Home, we are dedicated to delivering high-quality products that meet your expectations. We understand that sometimes things don’t go as planned, which is why we offer a comprehensive warranty program to ensure you’re covered. Here’s how our warranty works:
Free Replacements
We’ve got you covered. If your product cracks, bows, warps, or develops moldwithin 1 year of purchase, we’ll replace it free of charge — shipping included.
Discounted Replacements
50% Off Replacement:If your product cracks, bows, warps, or develops moldbetween 1 year and 18 monthsafter purchase, you can receive a replacement at half price
If your product cracks, bows, warps, or develops moldafter 18 months, you’re still eligible for a replacement at 20% off the full price.
How to Submit a Warranty Claim:
If you need to make a warranty claim, we’re here to help! Simply email our customer support team at warranty@doraihome.com. Please include your order number or proof of purchase along with clear photos of the affected product. Our team will review your claim and work with you to resolve the issue quickly.
Your satisfaction is our top priority, and we are committed to providing you with the best service possible. Thank you for choosing Dorai Home!