Thanks for shopping Dorai Home. We aspire to keep your abode happy and if you are not entirely satisfied with your purchase, we're here to help. Please email Laura at firstname.lastname@example.org to start your return after reading the instructions below.
You have 60 calendar days to return an item from the date you received it. Given that we are a small startup with limited inventory, to be eligible for a return, your item must be unused, in the same condition that you received it and have the ORIGINAL PACKAGING. This enables us to inspect it and resell it, which is not possible with used products. You'll need to have the Order Number or proof of purchase for a full refund. Please send your item in the original packaging. As we offer free shipping out to customers and the products themselves are quite heavy, you will be responsible for paying for your own shipping costs for returning your item at this time. Our hope is to change this in the future as we grow.
Bear with us, we are currently looking at more affordable cost options, as the previous returns system was charging higher rates and we want to keep our customers happy. At this time, please send us an email with your order number and items you with to return at email@example.com and we will manually create a return label for you which will be deducted from your refund after we receive your returned item.
To locate your order number reference your confirmation email. Once you confirm your mailing address we will issue the return label and send it via email. Please allow up to 21 days after we receive the product for us to issue the refund given an increase in order volume over the holiday season.
If your item does not meet the criteria outlined above, you may still be eligible for store credit. If you’ve had your item for more than 60 days, and it’s UNUSED and in the same condition that you received it (no dents, marks or damages). If you do not have the original packaging, you are responsible to repackage your item to ensure it arrives safely without being damaged in transit. Your item needs to have the confirmation email or proof of purchase for a store credit. If your item is eligible for a store credit, please email us to start refund process: firstname.lastname@example.org
Your item is not eligible for a refund if:
- It’s over 60 days from the date you received it.
- Does not have the original packaging.
- It’s visibly used: damaged, stained, scuffed, chipped, dented, etc.
- You don’t have any proof of purchase: confirmation email, credit card charge.
Once we receive your item, we will inspect it and notify you that we have received your returned item. Please allow for up to 21 days to issue a refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you are not eligible for a refund but are eligible for store credit we will email you with a code valid towards the amount paid for your item.
Still have questions? Feel free to contact us and we’ll get back to you soon!