FAQs & Support

Product Care

Unlike many bath mats or dish racks, the Dorai Diomat utilizes rapid drying that dissipates moisture and helps to prevent mold. However mold is a pesky invader, while Dorai's Diomat can hold up to 150% of its weight in water, it needs adequate air flow to rapidly dry. If your Dorai products are constantly saturated and not able to properly dry out, they can eventually grow mold (at a much slower rate than traditional products). To prevent this be sure your products are slightly elevated from the surface (by using the non-slip pad included in the Bath Stone), and let them fully dry out between uses. When overly saturated, prop them up against a wall and when they return to their original light color they are ready to go :) 
Similar to light colored towels or sheets, darker liquids or self tanners can cause some staining if absorbed into the mat. Lighter liquids will not typically stain your mat. In the event that your mat gets stained, it can be cleaned in two ways. For light stains or scuffs, use the included sand paper to gently rub off any marks. For more extreme stains, small amounts of bleach or hydrogen peroxide will do the trick.

We elect not to add dyes or additional substances to the Diatomaceous Earth compound and instead embrace the natural color. Given the lighter tone of the material, there is a risk of staining with dirt or darker liquids. If you spill on it, first, try to dab up any excess liquid before it’s absorbed. For mild stains or scuffs, get your product damp and use sandpaper (150 grit or similar) to gently ‘wet sand’ off any marks. For more extreme stains, applying small amounts of diluted bleach or hydrogen peroxide should do the trick.

Great question, we learned the instructions on the top of the Dish Rack box aren't 100% intuitive, we'll improve them for the next production run. In the meanwhile, we've created this video that shows you how to assemble it: https://www.youtube.com/watch?v=vmaZDP4rdGo&t=22s 

Please send us a note if you have any further assembly questions. 

Diatomaceous Earth is antimicrobial by its physical properties not through the use of any chemicals or toxins. In its raw state the material attracts and binds bacteria and parasites, causing them to dry out and die.

When compressed into boards it still rapidly evaporates to help prevent mold, but doesn't hold the same antimicrobial properties as the raw material. 

Thanks for your patience as we continue to improve our manufacturing processes and do additional testing with our most recent production orders. These challenges are an unfortunate hurdle for any new product startup that we're not always able to mitigate despite our best efforts, but we hope to ensure you're satisfied with your purchase. 

*Effective 10/01/2020: If your Dish Rack or Accessories rust within 365-days of purchasing, send an email with your order number and photos to info@doraihome.com and we'll initiate a replacement. 

If you ordered a Dish Rack from Kickstarter in 2019, please send photos and we'll do our best to accommodate a discount on a replacement as it was ordered at pre-sale pricing. 

We offer a 90-day product guarantee that covers standard household use. This includes using the Bath Stone inside your house on flat surfaces (i.e. floors, counters, etc). If your Bath Stone breaks from common, everyday use, please send an email with your nameorder number, and pictures of the broken item to info@doraihome.com.

Once received we will generate a replacement order free of charge, you just need to cover the shipping cost of $15. You do not need to send in your broken Bath Stone, and we'd encourage you to use it throughout the home such as under plants, pet bowls, sinks, etc. 

If your Bath Stone / Mat breaks due to dropping or other unintended uses, we will not be able to replace it but send us an email and we'll send a discount to help out. 

This is to be placed under your Dorai Bath Stone to provide a non-slip base, and to help disperse the weight evenly when stepping on the mat. We STRONGLY recommend you use this base to prevent any breaking due to uneven floors.  

How to Use with just the Bath Stone: place it evenly between the floor and your Bath Stone. 

Glad you asked, we hope this is the last bath mat you ever need to buy. You can find the care instructions enclosed in your packaging and in our FAQs. 

Dorai Bath Stones are meant to be durable, but on rare occasions they can break with enough force or weight. To prevent this we advise always having the foam pad in place between the floor and the mat. 

Many discounts are limited to first time purchases or short-term promotions. Discounts can be limited to one per customer or expire. Discount codes exclude Product Bundles and Gift Certificates. Discounts cannot be combine with other offers. During a sales event, the discount price will be automatically applied to the product and cannot be combined with other discount codes. 

Orders & Shipping

1. Please check your inbox for the shipping confirmation, which will include a tracking number. 

2. If it's in transit keep an eye out, if it still hasn't arrived and says delivered, please email your name, order number and concerns to info@doraihome.com

We're sorry to hear this, this is upsetting to us too! Don't worry, we'll get you fresh new products ASAP, we just need a little info: 

1. You can refuse the order (if possible) due to damages. 

2. If the order arrives and is damaged, please take photos of the external shipping packaging and your product. Send your nameorder number, tracking number and pictures of the damages to info@doraihome.com

3. Once we get this info we will promptly process a replacement order. 

We ship to almost every country in the world, however fees will vary by country. To learn all the details on International Shipping, import fees and customs, please visit our Shipping Policy Page

General & Other Questions

We're sorry to hear it didn't work out, we hope to bring delight into the home with our eco-friendly materials, but if you're not happy with your Dorai purchase, please view our Returns Page.

If you're willing to give us a second chance, please send us an email explaining your concerns with the subject line 'Second Chance' to hello@doraihome.com. We'll do our best to make it right with a one-time discount. 

Great question! Dorai is pronounced DOR - eye. From the Japanese word for dry, it symbolizes a natural, moisture free home.

Diatomaceous earth, or grass of the sea, is a naturally occurring mineral that is made from the fossilized remains of tiny aquatic organisms. You can learn more about our instant-drying technology on the How it Works page. 

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